Building Lasting Guest Relationships
Customer Engagement focuses on understanding guests and rewarding loyalty. Using insight and personalisation, this team helps turn one great stay into many and builds connections that last.
Introduction
Our Customer Engagement team uses data and insights to understand guest behaviour and preferences. Through CRM programs and personalized communications, we build loyalty, enhance experiences, and create meaningful connections that keep guests coming back.
Roles in Customer Engagement
Ready for what's next?
CRM
CRM teams focus on building meaningful relationships with our guests over time. Using data and automation, they create relevant, well-timed communications that reward loyalty, encourage return visits and make every interaction feel considered.
Insight
Insight teams help us understand what guests really want. By exploring behaviour, attitudes and trends, they turn research and data into clear stories that guide decisions and improve how Premier Inn shows up for customers.
Why join us?
What's Inn it for you?
Diversity & Inclusion
We have a place for you
We give everyone the opportunity to grow, develop and be their best. No barriers to entry, no limits to ambition. We're committed to being for everyone – so that means creating an inclusive culture where everyone belongs and different perspectives are valued.
Benefits
We look after our people
Enjoy the perks and rewards that working for the UK’s number 1 hotel brand can bring. From money off hotel stays and restaurant visits to celebrating your milestones here.
Development
We build careers
We’re powered by brilliant people, smart ideas and a business with the track record to make it happen for you. Get the most from your career as part of a growing business that creates opportunity at whatever stage you're at.
