Behind the scenes. Ahead of the curve.

At Whitbread | Premier Inn, Support Centre roles aren’t about watching from the sidelines – they’re about helping shape what comes next.

Introduction

See the impact of your work every day, across our FTSE100 business that's building the hotel of the future.

Our locations

Where you'll find us

Here we call our Head Office our Support Centre. Quite simply because we’re here to support our amazing teams across the UK and Ireland.

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Across UK & Ireland - Remote

You might be working remotely but why not take the chance to work from one of our hotels? From Truro to Thurso and everywhere in between, Whitbread have more than 1,200 hotels and restaurants in the UK and Ireland. We are where our guests need us and opening new hotels all the time.

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Whitbread Court, Dunstable

Not far from the large town of Luton and neighbouring Houghton Hall Park, we’ve just had a big refurb of the Support Centre, making it a place we're really proud to show off. With an onsite restaurant, coffee shop and auditorium, there’s Whitbread history throughout the walls and more being made every day.

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Holborn, London

It's an inspiring space in a great location, with the atmosphere of a thriving start-up. We're well-connected and surrounded by just about everything you could ever need. Coming soon… our new London offices in Chancery Lane! Follow our socials for updates

Explore Opportunities

Why join us?

What's Inn it for you?

Diversity & Inclusion

We have a place for you

We give everyone the opportunity to grow, develop and be their best. No barriers to entry, no limits to ambition. We're committed to being for everyone – so that means creating an inclusive culture where everyone belongs and different perspectives are valued.

Benefits

We look after our people

Enjoy the perks and rewards that working for the UK’s number 1 hotel brand can bring. From money off hotel stays and restaurant visits to celebrating your milestones here. 

Development

We build careers

We’re powered by brilliant people, smart ideas and a business with the track record to make it happen for you. Get the most from your career as part of a growing business that creates opportunity at whatever stage you're at. 

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We’re a Force for Good

Underpinning everything we do is our sustainability programme 'Force For Good'. From charity fundraising to eliminating single-use plastics we're helping to make a positive impact on the communities we serve and the wider world.

Development

Here's your next career move

At Whitbread | Premier Inn, we invest in our people with growth, training and development to build rewarding, lasting careers. We’ve got a proven track record and we’re making more leaders every year. From apprenticeships to skills and qualifications – if you’ve got ambition, we can plot your course to get there.

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How to apply

How to apply

  • 1. Apply Online

    Found a Support Centre role that suits you? Apply online and upload your CV. If you don’t already have a profile, you’ll create one as part of your application.

  • 2. Initial Call with Our Resourcing Team

    If your CV is a good match, our Resourcing Team will give you a call to talk through: The role and your experience Salary expectations Does our hybrid working, work for you This is a friendly chat to make sure the role is right for both of us. We’ll then let you know if you’re being progressed. If not, you’ll receive an email update. Top tip: Find a quiet space for the call and have your CV handy.

  • 3. Interview & Assessment

    If successful, we’ll invite you to an interview which is usually face to face, but sometimes on Teams if needed. Depending on the role, this may be: A single interview, or A two-stage process An interview with a short task, exercise or presentation You’ll also need to provide proof of your Right to Work at this stage. Top tip: Read through the job description beforehand and think about some examples of your experience.

  • 4. Offer & Checks

    If your interview goes well, we’ll: Confirm your salary Ask you to upload your Right to Work documents Carry out our final checks Send you a draft contract If you’re not successful, we’ll still be in touch and will let you know personally where possible.

  • 5. Join the Team

    Once everything is complete, we’ll stay in regular contact and share everything you need to know before your first day so you feel confident and ready to start.

Key Stats

We welcome over

0m

guests through our doors each year

We invest over

£0m

a year on inductions, training and development

We have operated for

0yrs

continuously, and is older than the United States

People stories

You're in good company

Caroline's Story

“Whatever you’re expecting, it will have evolved by the time you start."

Simon's Story

I went from being a Kitchen Assistant to helping build the hotel of the future

Jemma's Story

“I didn’t come in as the finished article – and that’s kind of the point.”

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