Behind every great stay
Front of House is where our brand becomes real. From the moment guests walk through our door, to the moment they check out, our teams shape the experience. The warmth, the welcome and the little moments that matter.
Introduction
If you’re great with people, quick on your feet and able to bring positivity to every shift, you’ll fit right in.
Front of House Roles
Ready for your next role?
Duty Manager
Ready for more responsibility? As a Duty Manager, you’ll take charge of the hotel when it counts — leading the team, solving problems and growing the confidence you’ll need to move into full hotel management.
Ground Floor Team Member
Keep the whole Front of House experience running smoothly - from reception to the restaurant and bar - using hands-on teamwork that creates the hotel experience millions of guests keep coming back for.
Receptionist
Make every guest’s arrival feel effortless, using great service and smart problem-solving to help shape the brilliant stays we’re known for.
Nights Team Member
Be the calm, reassuring presence that helps guests rest easy. Overnight you’ll keep the hotel safe, secure and welcoming - making sure every guest leaves happy after a great night’s sleep.
Why join us?
What's Inn it for you?
Diversity & Inclusion
We have a place for you
We give everyone the opportunity to grow, develop and be their best. No barriers to entry, no limits to ambition. We're committed to being for everyone – so that means creating an inclusive culture where everyone belongs and different perspectives are valued.
Benefits
We look after our people
Enjoy the perks and rewards that working for the UK’s number 1 hotel brand can bring. From money off hotel stays and restaurant visits to celebrating your milestones here.
Development
We build careers
We’re powered by brilliant people, smart ideas and a business with the track record to make it happen for you. Get the most from your career as part of a growing business that creates opportunity at whatever stage you're at.
People stories
You're in good company
Hester's story
"I applied for hundreds of grad schemes and didn’t get a single one. Most employers couldn’t see past the degree title. Whitbread did."
Hester's story
"I applied for hundreds of grad schemes and didn’t get a single one. Most employers couldn’t see past the degree title. Whitbread did."
Hester's story
"I applied for hundreds of grad schemes and didn’t get a single one. Most employers couldn’t see past the degree title. Whitbread did."