Powering the Premier Inn Brand
This is where insight meets action. From brand and marketing to pricing and sales, our teams turn data, creativity and customer understanding into decisions that shape every guest stay.
Introduction
We work on decisions felt across the UK and beyond, backing Premier Inn’s European growth and showcasing what a great value hotel can be today, and in the future.
Explore Opportunities
Skills we need
What are we working on?
Creating great stays is about getting the details right — the rooms guests sleep in, the price they pay and the places they choose to stay. We’re looking for people who enjoy solving real problems, using insight and creativity to help deliver for millions of guests. So apply if this feels like you…
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1. Driving Digital Guest Experiences
Shaping seamless guest journeys takes experience design, digital product thinking and customer-first mindset. Skills in UX, digital optimisation, journey mapping and cross-functional collaboration help turn technology into warmer, easier stays.
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2. Building and Evolving an Iconic Brand
Keeping a household name relevant demands creativity powered by data. Skills in brand strategy, media, content, AI-enabled marketing and performance analytics help Premier Inn connect with millions of guests in a fast-moving landscape.
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3. Commercial Strategy & Pricing
Maximising value at scale calls for sharp commercial judgement. Skills in pricing, revenue management, forecasting, data analysis and commercial modelling help balance demand, value and performance across a national hotel network.
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4. Designing Hotels That Work Smarter
Creating great value stays starts with understanding how guests use space. Skills in design thinking, proposition development, operational insight and sustainable innovation help shape rooms and formats that work brilliantly at scale.
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5. Growing Large-Scale B2B Partnerships
Supporting thousands of business travellers means blending relationship management with commercial insight. Skills in sales strategy, account management, negotiation and data-led decision making help build partnerships that last.
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6. Customer Insight & Personalisation
Understanding millions of guests takes curiosity and analytical strength. We need your skills in CRM, MarTech, segmentation, loyalty and personalisation help turn data into experiences that keep guests coming back again and again.
Our locations
Where we are located
Here we call our Head Office our Support Centre. Quite simply because we’re here to support our amazing teams across the UK and Ireland.
Across the UK & Ireland
From Truro to Thurso and everywhere in between, Whitbread have more than 1,200 hotels and restaurants in the UK and Ireland. We are where our guests need us and opening new hotels all the time.
Whitbread Court, Dunstable
Not far from the large town of Luton and neighbouring Houghton Hall Park, we’ve just had a big refurb of the Support Centre, making it a place we're really proud to show off. With an onsite restaurant, coffee shop and auditorium, there’s Whitbread history throughout the walls and more being made every day.
Holborn, London
It's an inspiring space in a great location, with the atmosphere of a thriving start-up. We're well-connected and surrounded by just about everything you could ever need. Coming soon… our new London offices in Chancery Lane! Follow our socials for updates
Why join us?
What's Inn it for you?
Diversity & Inclusion
We have a place for you
We give everyone the opportunity to grow, develop and be their best. No barriers to entry, no limits to ambition. We're committed to being for everyone – so that means creating an inclusive culture where everyone belongs and different perspectives are valued.
Benefits
We look after our people
Enjoy the perks and rewards that working for the UK’s number 1 hotel brand can bring. From money off hotel stays and restaurant visits to celebrating your milestones here.
Development
We build careers
We’re powered by brilliant people, smart ideas and a business with the track record to make it happen for you. Get the most from your career as part of a growing business that creates opportunity at whatever stage you're at.
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How to apply
How to apply
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1. Apply Online
Found a role you love? Great, just apply online! If you don’t already have a profile, you’ll create one as part of your application. If your application is successful, we’ll invite you to an interview by email with all the details you need
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2. Come to Your Interview
This is your chance to meet us and for us to meet the real you! Top tips: • What to wear: Smart-casual with comfy shoes (you may be on your feet). Be yourself, tattoos and piercings are welcome. • Before you arrive: Double-check your interview location, as we have several sites. • What to bring: Your right to work documents and National Insurance number. • Can’t make it? No problem, just let us know as early as possible and we’ll try to rearrange.
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3. Job Preview
For housekeeping or kitchen roles, you’ll spend around 30 minutes trying out the job on the day – so you can see what it’s really like. You’ll also have time to ask us any questions. We’ll let you know the outcome of your interview afterwards.
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4. Employment Checks
If you’re successful, we’ll complete the necessary employment checks. This includes verifying your Right to Work in the UK, which may happen at different stages depending on the role.
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5. Welcome to the Team!
Once everything is complete, it’s time to welcome you to the hotel team. We’ll guide you through your first steps and make sure you feel supported from day one.
Key Stats
We plan to expand to
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rooms across UK & Ireland
This year, we've donated
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meals through Fareshare and other charities
We have operated for
0yrs
and are older than the United States
People stories
You're in good company
Carolyn's Story
You don’t just see what Premier Inn is today. You help design what it will be next.
Emma's Story
I’ve never known exactly what I wanted to do… Whitbread let me try things.
Leonie's Story
"Our impact is very real. What we do shows up in performance, in the media and in how our guests experience Premier Inn."