Looking back at my career over the last 20‑plus years, I feel incredibly fortunate. I’ve worked across a wide range of industries and businesses; from fast‑growth digital environments to global brands undergoing serious transformation. Each experience has stretched me, opened my eyes to new ways of working and helped shape the leader I am today.
But what I love in particular about hospitality is how unique it is. It is one of the warmest industries you can work in and also one of the most fascinating, stimulating and forward‑thinking. That’s because hospitality is built on human connection, service and experience – but behind the scenes, it’s powered by massive innovation, technical change and some of the most cutting‑edge marketing, revenue management and digital capability you’ll find anywhere.
And Whitbread is a special business. We have existed for over 280 years and never stood still; constantly innovating, changing, adapting. In Premier Inn we have the UK’s number 1 hotel brand, visited by millions of guests each year and famous for our consistency, a great night’s sleep and excellent value for money. In hub, we have one of the UK’s fastest growing hospitality brands – 18 hotels today but with many more due to open and big ambitions!
Right now, Whitbread sits at a genuinely exciting moment. We have a huge opportunity to grow in many directions. We’re expanding Premier Inn across the UK and Europe, elevating the brand and guest journey, and we’re building the next generation of digital and commercial capability. The ambition is big and the momentum is real.
Within the Commercial function, that sense of opportunity is everywhere. We operate a broad church of disciplines; creative design, product management, brand and marketing, revenue management and trading, business sales and account management, customer insight and engagement. It’s a diverse, dynamic ecosystem of specialists all working towards one goal: creating brilliant guest experiences and driving sustainable growth.
“With all the change and innovation ahead of us, I genuinely can’t think of a more exciting place to take your career, learn, grow and open doors for whatever may follow.”
And the work itself is incredibly varied. You might be running customer research groups to understand how guests really think and feel; you could be tailoring content so it serves emerging AI‑powered channels or gathering requirements for new features on our app. You could be optimising pricing across the country, shaping a national marketing campaign, or turning rich customer insight into new propositions. The scope is huge – and whatever your role, you’ll be influencing the experience of millions of guests. Few organisations bring this breadth together under one roof and it creates exceptional opportunities for career progression and cross‑discipline learning.
What makes Whitbread truly stand out though is the way it grows its people. This is a business that backs potential. You’ll find a culture built on development, trust and real responsibility. You will get strong support, direction and clear structure – but you’ll also get the autonomy to make decisions that matter for your team and your guests.
And above all, Whitbread is a place where you can belong. People here care about each other. They champion good ideas. They want you to succeed.
With all the change and innovation ahead of us, I genuinely can’t think of a more exciting place to start your career, learn, grow and open doors for whatever may follow. Whitbread offers opportunity at scale, breadth and depth – and it’s an environment where your ambition can take you further than you might imagine.
Whatever comes next here, it’s going to be ambitious, it’s going to be bold and there will be opportunities everywhere. And I hope you’ll choose to be part of it.