Where hotels run best
From systems to support, this is where we simplify complexity, raise standards and help great hospitality happen at scale.
Introduction
Central Operations keeps our hotels running brilliantly day in, day out. From systems to support, this is where we simplify complexity, raise standards and help great hospitality happen at scale.
Roles in Central Ops, Safety & Security
Central Operations
Risk, Compliance & Service Delivery
Keeping our hotels safe, compliant and ready for what’s next. From smart controls to service standards and innovation, this team protects today and prepares us for tomorrow.
Opera & Ops Tech
Where operations meets technology. This team turns systems into simple, scalable tools our hotels rely on every day powering performance, growth and better guest journeys.
Central Guest Support and Operational Comms
The connection between strategy and our people. From clear comms to central support, this team makes sure our hotel and restaurant teams always have what they need to look after our guests.
Safety & Security
Protecting the people who bring Premier Inn to life. From H&S and fire to security and crisis response, this team keeps millions of guests and tens of thousands of team members safe, every day.
Why join us?
What's Inn it for you?
Diversity & Inclusion
We have a place for you
We give everyone the opportunity to grow, develop and be their best. No barriers to entry, no limits to ambition. We're committed to being for everyone – so that means creating an inclusive culture where everyone belongs and different perspectives are valued.
Benefits
We look after our people
Enjoy the perks and rewards that working for the UK’s number 1 hotel brand can bring. From money off hotel stays and restaurant visits to celebrating your milestones here.
Development
We build careers
We’re powered by brilliant people, smart ideas and a business with the track record to make it happen for you. Get the most from your career as part of a growing business that creates opportunity at whatever stage you're at.
People stories
You're in good company
Dec's Story
“I walked in thinking it was just a part-time job.”
Joshua's Story
If there’s one thing I’d say to anyone considering a role here, it’s this: let your work do the talking. If you put the effort in, your work will be seen, recognised and rewarded.
Marcus' Story
There’s an industry standard and then there’s a Whitbread standard. I’d say our high standards set us apart.